At Copyworld our Managed Services Division operates as a Managed Service Provider (MSP) rather than an IT Service Provider (ITSP) – the difference between the two operations can mean a great deal to your business in the form of unscheduled down-time. An MSP operates pro-actively not re-actively – this methodology starts when we initially evaluate your systems and, if required, make recommendations that will help to make your IT environment more robust and therefore less likely to fail. Remote, real-time monitoring ensures that we are aware of any potential issues and in most cases can either repair the problem without incident or at the very least minimize the effects. Regular meetings with performance reports provide proactive feedback to ensure satisfaction and the opportunity to review current operations. We anticipate issues before they can arise and work with you to address your IT environment to make it more robust.
Businesses can get busy and many managers find themselves reacting to problems.
Most of the time, they are forced to fix these problems after they occur. However, with a proactive network management approach, you are implementing strategies to help identify issues before they become big problems.
With proactive network management, you outsource the care and maintenance of your business network to a managed services partner, such as Copyworld. We will monitor and update your network 24/7 to ensure that the right approach is taken. This involves updating any software as needed, and providing help and support for your staff members. The service includes help in developing a data backup strategy as well.
We’re here for you 24 hours a day, 7 days a week. We understand the importance of a proactive approach, which is why we are committed to providing our network management clients with real-time network management services.
Our years of industry experience means we know what to look for and when to look for it; protecting you and your business in the end.